• VapeBFF is an online vape shop dedicated to delivering personal vaporizers, accessories, and premium e-liquids.

Privacy Policy

What information do we collect? 

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. 

When you order a product or create an account, you provide us with personal information, including your name, user ID, password, e-mail address, phone number, and credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes. Further, we may collect information about the apps, browsers, and devices you use to access our website. The information we collect includes IP address, crash reports, system activities, date, time, unique identifiers, browser type and settings, device type and settings, operating system, mobile network information, phone number, and applications.

Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them. 

How do we use your information? 

We may use the information we collect from you in the following ways: 

To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested. Depending on your settings, we may also show you personalized ads based on your interests.

To customize our services for you, including providing recommendations, personalized content, and customized search results.

To ensure our services are working as intended, such as tracking outages or troubleshooting issues that you report to us. And we use your information to make improvements to our services or to develop new services.

To allow us to better service you in responding to your customer service requests. 

To quickly process your transactions. 

To administer a contest, promotion, survey or other site feature.

To interact with you directly or indirectly. For example, we may send you a notification for various purposes such as illegal activities, content updates, or upcoming changes to our services 

If you have opted-in to receive our email newsletter, we may send you periodic emails. If you would no longer like to receive promotional email from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive email newsletters, you will not receive these emails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our email list and receive e-mail communications from us. 

How do we protect visitor information? 

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use “cookies”? 

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. 

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service. 

Do we disclose the information we collect to outside parties? 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include VapeBFF. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. 

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. 

Please note: The products sold on VapeBFF are highly regulated by various governing agencies. It may become necessary to share the information that we collect with such agencies to comply with laws, a judicial proceeding, court order, or other legal requests.

How can you opt-out, remove or modify information you have provided to us? 

To modify your email subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note that due to email production schedules you may receive any emails already in production. To request your account and information to be fully removed from our site in compliance within GDPR guidelines, please email us at [email protected].

Your California Privacy Policy

If you reside in California, you have the right to ask us one time each year if we have shared personal information with third parties for their direct marketing purposes. To make a request, please send us an email at [email protected] or write to us at VapeBFF, 1334 Cromwell Ct, Vernon Hills, IL 60061. Indicate in your email or letter that you are a California resident making a “California Shine the Light” inquiry.

Right of Access of Personal Information

We store only data that is shared by the customer during registration and while placing orders. Registered users can access their data stored by logging into their account. 

No Data Collection from Children under the Age of 13

We do not allow visitors who are below the legal smoking age to visit the website. Only after the visitor affirms that he/she is of legal smoking age are they allowed to browse or purchase form the website. Therefore, no data of children under the age of 13 is collected on the website.

We ensure that you have the right to be free from unlawful discrimination for exercising your rights under the CCPA.

Nevada SB 220

We do not sell any covered information of the customer to any third-party agency or vendors. We collect the below ‘Covered information’ (as defined by Nevada Senate Bill 220) from the customers

•  Physical address as Shipping and Billing Address
•  Email address
•  Phone number

Third party links 

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy 

We reserve the right to modify this Privacy Policy from time to time. We will not reduce your rights under this Privacy Policy without your consent. If the changes are significant, we will provide you a notice in advance.

Your consent 

By using our site, you consent to our Privacy Policy. We reserve the right to refuse service to anyone.

Copyright Policy

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of VapeBFF and any and all of VapeBFF’s parent and subsidiary companies. The collective work includes works that are licensed to VapeBFF and any and all of VapeBFF’s parent and subsidiary companies. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with us or purchasing our products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with us or to purchase our products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by us, unless it falls within the exception under the Fair Use doctrine, as explained below.

Fair Use is a U.S. law that allows the reuse of copyright-protected material under certain circumstances without getting permission from the copyright owner. However, Fair Use is determined on a case by case basis, and different countries have different rules about when it’s okay to use material without the copyright owner’s permission. In the United States, works of commentary, criticism, research, teaching, or news reporting might be considered fair use, but it can depend on the situation.

In the United States, courts will consider how the Fair Use doctrine would apply to each specific case. The following four factors of Fair Use are used for determination:

1. The purpose and character of the use

Courts typically focus on whether the use of copyright-protected material is “transformative.” This means whether the use adds new expression or meaning to the original material, or whether it merely copies from the original.

Commercial uses are less likely to be considered fair use, but it’s still possible to monetize an audio content that contains fair use material.

2. The nature of the copyrighted work

Using material from primarily factual works is more likely to be fair use than using purely fictional works.

3. The amount and substantiality of the portion used in relation to the copyrighted work as a whole

Borrowing small bits of material from an original work is more likely to be considered fair use than borrowing large portions. But, if what’s borrowed is considered the “heart” of the work, sometimes even a small sampling may weigh against fair use.

4. The effect of the use upon the potential market for, or value of, the copyrighted work

Uses that harm the copyright owner’s ability to profit from their original work are less likely to be fair uses. Courts have sometimes made an exception under this factor in cases involving parodies.

Copyright Complaints [USA]
We and our affiliates respect the intellectual property of others. If your copyright-protected content was used on the site without your authorization, please contact our office immediately as below. Once a valid complaint about the copyright infringement case is submitted, we may immediately remove such content and terminate all associated accounts at our discretion.

VapeBFF
1334 Cromwell Ct, Vernon Hills, IL 60061

For issues that require immediate attention, please call us at 1-847-247-8888.

Trademarks
All trademarks, service marks and trade names of VapeBFF and any and all of VapeBFF’s parent and subsidiary companies used in the site are trademarks or registered trademarks of VapeBFF and any and all of VapeBFF’s parent and subsidiary companies.

Electronic Communications
Anytime you send VapeBFF and any and all of VapeBFF’s parent and subsidiary companies an email, or log in on to our website at www.VapeBFF.com, you are communicating with us in an electronic format. This gives VapeBFF and any and all of VapeBFF’s parent and subsidiary companies the permission to communicate back to you in the same electronic format, either by e-mail or text written on our website. With this, we both mutually agree that any contracts, agreements, disclosures or notices, or any other communication that is provided to you by VapeBFF and any and all of VapeBFF’s parent and subsidiary companies satisfies all legal notification requirements.

Compliance with Applicable Laws
Export Control Laws: Visitor or user access to www.VapeBFF.com is governed by all applicable federal, state, and local laws. All information available on www.VapeBFF.com is subject to U.S. export control laws and may also be subject to the laws of the country where you reside.

License and Site Access
VapeBFF and any and all of VapeBFF’s parent and subsidiary companies grant you a limited license to access and make personal use only of the www.VapeBFF.com Site. Such grant does not include, without limitation:

(a) any resale or commercial use of the Site or content therein, or download or modify any portion of the Site, except through page storing;

(b) the collection and use of any product listings, pricing, or descriptions;

(c) making derivative uses of the Site and its contents; or

(d) any copying or downloading of information for benefit of a third party;

Any unauthorized use will immediately terminate your permission to use this Site. You may not use any VapeBFF and any and all of VapeBFF’s parent and subsidiary companies text, graphics, photos, logos, button icons, images, audio clips, digital downloads or data compilations without the express written permission of VapeBFF.

Terms of Service

Terms and Conditions of Use

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law.

USING THIS WEBSITE AND CLICKING ON THE “AGREE” BOX WHEN YOU PLACE YOUR ORDERS REPRESENTS YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS OF USE. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS OF USE, PLEASE DO NOT USE THIS WEBSITE.

If you are using the site on behalf of a company or organization, you acknowledge and represent that you have a full authority to act on behalf of that entity, and that such entity agrees these terms and conditions.

State Regulations

Some states have specific laws regarding the sale and shipment of our products. If you do not see your state in the drop-down menu when placing your order, that means we have currently stopped shipping to your state pending review of your state’s regulations. 

The Sale of Electronic Cigarette and Electronic Cigarette related products
VapeBFF and any and all of VapeBFF’s parent and subsidiary companies do not sell Electronic Cigarette and/or Electronic Cigarette related products to persons under the legal smoking age for the state in which you reside. By using this site you are representing that you are over the legal smoking age for the state in which you reside. VapeBFF and any and all of VapeBFF’s parent and subsidiary companies make every effort to ensure that Electronic Cigarette and Electronic Cigarette related products are not delivered to anyone who is under the legal smoking age for the state in which you reside. By using this site you are representing that the person receiving a shipment of Electronic Cigarette and/or Electronic Cigarette related products from VapeBFF and any and all of VapeBFF’s parent and subsidiary companies is over the legal smoking age for the state in which you reside. You also agree that any Electronic Cigarette and/or Electronic Cigarette related products purchased from VapeBFF and any and all of VapeBFF’s parent and subsidiary companies is/are intended for personal use and not for resale. If you do not agree with these terms and conditions, please do not use this site or accept these conditions.

Your Account
if you use this Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. VapeBFF and any and all of VapeBFF’s parent and subsidiary companies only sell to smoking adults of legal smoking age, who own and can purchase with a credit card. If you are under the legal smoking age, www.VapeBFF.com and its affiliates will refuse service, terminate all of your accounts, remove or edit content, or cancel orders immediately. Please note that only one coupon code of any nature may be applied per order. We reserve the right to modify and alter errors after the fact.

Personal Information

Pursuant to our Privacy Policy, we collect and treat your personal data & information and fully protect your privacy. For the additional information, please refer to our Privacy Policy. We will process any information created by you to the site in accordance with our terms and policies

Modifications to the contents and site

We will modify and improve the site time to time. We may also make changes in compliance with law, add or discontinue the contents in order to make performance and security improvements, prevent illegal activities, or change functionality and features. As these changes may affect all or some users, whenever reasonably possible, we will provide notice when we make material changes to our site that will have an adverse impact on your use of our products. However, you acknowledge and agree that there will be times when we make such changes without notice to improve the security and performance of our site, prevent illegal activities, or comply with law.

Typographical Errors
In the event that any of our product is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for product listed at the incorrect price. We reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall issue a credit to your credit card account in the amount of the incorrect price.

Removal of Product

We may remove our product from the Site at any time. Further, if we determine that any product is in breach of the terms and conditions or may cause harm to the Site, our consumers or third parties, we may remove or suspend that product at any time. We will notify you with our action unless we reasonably believe that to do so would breach the law or otherwise risk legal liability for us, would compromise an investigation or the integrity or operation of the Site, or would cause harm to any consumer, other third party, or us.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by us without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

We may suspend or terminate your account or your access to all or part of the Site in the event (a) you breach any of our terms and conditions; (b) we are required to do so to comply with a legal requirement or a court order; (c) there has been conduct that creates liability or harm to any other user, third party, VapeBFF or its affiliates; (d) we determine, at our own discretion, that the service to you is no longer commercially viable.

Notice for Termination or Suspension

We will notify you with the reason for termination or suspension unless (a) it would violate the law or the direction of a legal enforcement authority, or would otherwise risk legal liability for us or our affiliates; (b) it would compromise an investigation or the integrity or operation of the Site; or (c) it would cause harm to any user, other third party, us or our affiliates. In the event of termination, where reasonably possible, you will be provided with sufficient time to export your information, if any, from the Site.

Notice
We may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to us.

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of Illinois, U.S.A, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of VapeBFF and any and all of VapeBFF’s parent and subsidiary companies products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of VapeBFF and any and all of VapeBFF’s parent and subsidiary companies products) must be commenced within one (1) year after the claim or cause of action arises. VapeBFF and any and all of VapeBFF’s parent and subsidiary companies’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. We may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a VapeBFF and any and all of VapeBFF’s parent and subsidiary companies or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Indemnification
You agree to indemnify, defend, and hold harmless VapeBFF and any and all of VapeBFF’s parent and subsidiary companies, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, we may link to sites operated by third parties. However, even if the third party is affiliated with us, we have no control over these linked sites, all of which have separate privacy and data collection practices, independent of us. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, we seek to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Age Verification Policy
We are required by law and committed to preventing sales to anyone under the legal purchasing age for any of our products. When you place an order, your name and address are used to confirm your
identity and age. This process only must be done once. In some cases we might be unable to verify your age during check-out and will need you to provide alternate information to complete your order.

1) Last Four Digits of SSN and Date of Birth

2) ID Upload

We use AgeChecker.net Verification. This is done to meet FDA and State requirements regarding tobacco and vapor product sales.

AgeChecker.net, is an industry leader in age verification, and uses multiple trusted and secure data sources to verify the information provided with each order. This process has been developed with privacy
and security in mind. Sensitive information is neither shared nor accessible. It is our commitment to ensure timely and expedient service, and refusal to utilize these services will result in cancellation of your order.

Note: If your transaction has been declined, please contact us at (847) 247-8888 before attempting further transactions as holds may occur on your account.

Disclaimer: We reserve the right to use third party age verification systems, in accordance with federal law. If necessary, we reserve the right to ask for identification if necessary. You must be legal smoking age for the state in which you reside to obtain and use a credit card and to purchase electronic cigarette products. In instances in which credit card verification is not enough, we may require to review your identification card. You will be asked to fax or email a legible copy of your identification clearly showing your age and shipping address. We will require a signed authorization note along with a legible copy of your identification card. We will cancel the order if proper identification cannot be given in an appropriate amount of time. All fraudulent orders may be reported to the local authorities within your vicinity. We reserve the right to refuse service to anyone.

Disclaimers

Disclaimer of Warranties and Limitation of Liability
VapeBFF and any and all of VapeBFF’s parent and subsidiary companies products, this Site and all information, content, materials, products, software and services included on or otherwise made available to you through this Site are provided by www.VapeBFF.com or its affiliates on an “as is” basis, unless otherwise specified in writing. www.VapeBFF.com and its affiliates make no representations or warranties of any kind, express or implied, as to the products or the operation of this Site or the information, content, materials, products, software or services included on or otherwise made available to you through this Site, unless otherwise specified in writing. You expressly agree that your use of VapeBFF and any and all of VapeBFF’s parent and subsidiary companies products as well as any third party products or this Site is at your sole risk.

To the full extent permission by applicable law, VapeBFF and any and all of VapeBFF’s parent and subsidiary companies and www.VapeBFF.com and its affiliates disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. VapeBFF and any and all of VapeBFF’s parent and subsidiary companies and www.VapeBFF.com and its affiliates do not warrant that VapeBFF and any and all of VapeBFF’s parent and subsidiary companies products; this Site; information, content, materials, products, software, or services included on or otherwise made available to you through this Site; their; or email sent from www.VapeBFF.com are free of defects viruses or other harmful components. Neither VapeBFF and any and all of VapeBFF’s parent and subsidiary companies nor www.VapeBFF.com and its affiliates will not be liable for any damages of any kind arising from the use of VapeBFF and any and all of VapeBFF’s parent and subsidiary companies products, this Site or from any information, content, materials, products, software or services included on or otherwise made available to you through this Site, including but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

Certain state laws do not allow limitations on implied warranties or the exclusion of limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

Risk of Loss
All items purchased from www.VapeBFF.com or from VapeBFF and any and all of VapeBFF’s parent and subsidiary companies or sales/distribution agents are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon delivery to the carrier.

Participation Disclaimer
We do not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, we are merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, we reserve the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to us in our sole discretion.

Product Disclaimer
These products are not intended to diagnose, treat, cure or prevent any disease. Information and statements made are for educational purposes and are not intended to replace the advice of your health care professional. By purchasing these products, you agree to use products at your own risk. Under no circumstances will VapeBFF and any and all of VapeBFF’s parent and subsidiary companies be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused in connection with use of, or reliance on any product on this site. Our products are intended for ADULTS only. Our products are not to be used by anyone under the legal smoking age of the state they reside in. Other Groups that should consult a physician before use Included (but are not limited to): Those who suffer from heart disease or high blood pressure. Pregnant, nursing, or those thinking of becoming pregnant. Those allergic to nicotine or other PG based products.

Consumable Product Disclaimer
Products sold on this site may contain nicotine which is a highly addictive substance. This product contains nicotine, a chemical knowns to cause birth defects or other reproductive harm. Products sold on this site is intended for adult smokers. You must be of legal smoking age in your territory to purchase products. Please consult your physician before use. Our products may be poisonous if orally ingested. Products sold by us are not smoking cessation products and have not been evaluated by the Food and Drug Administration, nor are they intended to treat, prevent or cure any disease or condition. For their protection, please keep out of reach of children and pets. USE ALL PRODUCTS ON THIS SITE AT YOUR OWN RISK!

Product Image Disclaimer
Product images are for illustration purposes only. Actual product colors may vary depending on screen resolution and lighting.

Price Adjustment Disclaimer
We will honor price adjustment within 14 days from the date of purchase with proof of purchase. Holiday specials, promotional sales, and clearance sales may be exempt. Price adjustment will be issued via store credit.

IMPORTANT BATTERY SAFETY NOTICE

Stay Safe And Be Aware Of The Chances Of Lithium Battery Fires!

WARNING: Lithium Polymer batteries (LiPo or Li-Po) and Lithium Ion batteries (Li-Ion) have a very high energy density (A-Hrs. to weight ratio) compared to NiMH, NiCd’s, or other batteries. That high energy density means that there’s is also an increased risk when using them. Because of this, we recommend extreme caution in their use, and are informing you of the risks that come with using these types of batteries.

The main risk is FIRE or EXPLOSION which can result from improper charging, physical damage, or short circuiting the LiPo, Li-Ion and all rechargeable batteries. We must stress that all lithium and all rechargeable batteries be used with extreme caution and attention in order to prevent any dangerous situations. Houses, garages, and shops have also burned as the result of a lithium battery fire! Due to the close proximity of rechargeable batteries to the user as per the nature of usage, these risks are increased and may result in great physical harm!

For devices that require the use of two or more batteries to operate, batteries must be matched in brand, model and battery state at all times. Discharge and recharge batteries within the same grouping. Failure to do so may result in malfunction, battery failure, and injury. Hybrid and mechanical devices are inherently dangerous and pose danger during use, storage, and assembly. Improperly storing, assembling, and using hybrid and/or mechanical devices may result in catastrophic battery failure, injury, and/or death. Exercise extreme caution in the use and handling of these devices at all times.

Any product sold under or in conjunction with www.VapeBFF.com is not a toy. NEVER leave any product unattended, as the risk of potential harm is much greater. Must be at least 18 years of age or of legal age pertaining to your state and/or jurisdiction to purchase electronic cigarette products from this web site. Falsifying your age for the purpose of purchasing products from this web site is strictly illegal and is punishable by law. Purchasing items on behalf of a minor is prohibited and punishable by law. We reserve the right to ask for identification upon our discretion. By shopping our store, you are confirming you are of legal age to purchase these products. We reserve the right to deny any order if we think it is placed by a minor. Providing a false declaration under penalties of perjury is a criminal offense.

THE FOLLOWING METHODS ARE RECOMMENDED WHEN CHARGING AND USING LITHIUM BATTERIES:

1. ALWAYS store and charge lithium batteries in a fireproof or “LiPo safe” container. You should never store, if possible, your rechargeable batteries inside the device if not intended.

2. ALWAYS charge in a protected area that is away from any flammable (combustible) materials. Always monitor the charging process; NEVER leave the charging process unattended at any time.

3. ALWAYS use chargers SPECIFICALLY DESIGNED to charge lithium batteries, at settings that match your battery. Many documented lithium fires have occurred due to improperly set chargers that feature user-selectable/adjustable settings. Never attempt to charge lithium cells with a charger which is not specifically designed for charging lithium cells.

4. ALWAYS use a charging system that monitors and controls the charge state of each individual cell (a.k.a. balanced charging). Charging with a balancer is a safer method, because unbalanced cells can lead to disaster if a single cell is overcharged. If any battery show any sign of swelling during the charging process, discontinue the charging IMMEDIATELY and move the battery to a safe place outside as they could erupt into flames.

5. NEVER PLUG IN A LITHIUM BATTERY AND LEAVE IT TO CHARGE UNATTENDED! This is a highly dangerous situation, and many serious fires have resulted from this practice!

6. NEVER continue to use, reuse, or attempt to charge a physically-damaged lithium battery. If ever your lithium battery gets damaged while in use (ex: drops, dings, overheating etc.) you must carefully remove the battery and place it in a safe place for at least a half hour to observe. Physically damaged lithium battery cells could spontaneously erupt into a fire!

7. NEVER disassemble or attempt to make your own battery combinations from individual lithium cells. This includes specifically “stacking” batteries.

Lithium Battery Liability Disclaimer and Warranty

We assume no liability for the use or misuse of this product or damages incurred to person or property by the use or misuse of chargers, batteries, atomizers, or other electronics that are used in conjunction with these products. Due to the nature of the use and misuse of these products, we only warranty that this product meets all factory specs at the time of purchase. No other warranty is implied.

We will assume no responsibility for any damages or injuries to property or person that may occur. By purchasing any of these items, the consumer/buyer/user assumes all liability and takes full responsibility for usage and the results of these items. Because we cannot control the way lithium batteries will be used, charged, discharged or stored after purchase, we offer no warranty on lithium batteries and any other rechargeable batteries, separate or contained within the device, other than the battery working correctly upon first charge. Lithium battery swelling, lithium batteries damaged through usage, and/or short-circuited batteries will not be covered under warranty. Use lithium and rechargeable batteries and devices containing lithium rechargeable devices at your own risk. These products contain a chemical known to the state of California to cause cancer and birth defects or other reproductive harm.

Paid Services
You agree to pay for any product that you order. We will charge your credit card or other form of payment for the price listed on the relevant item, along with any additional fee regarding taxes, bank fees, transaction fee and other charges, if applicable. You must comply with any relevant terms and conditions or other legal agreement that governs your use of a given payment processing method. Prices for any product may change at any time, and we do not provide price protection or refunds in the event of a price reduction or promotional offering.

If we are required to collect or pay any taxes in connection with your purchase, such taxes will be charged to you at the time of each purchase transaction. Additionally, if required by law, you are responsible for reporting and paying certain taxes in connection with your purchase.

We reserve the right to change the availability of any product, or to modify or discontinue any product with or without notice to you. Further, a product may become unavailable due to restrictions from governments or licensor, or other legal or policy reasons. We will not be liable to you or any third party for any such modifications or removal. In the event of such change or removal, you may request a refund as set forth in these terms.

We may also change the terms of Paid Services from time to time with or without notice to you. If any of the Term changes, you will have the opportunity to review the new terms at your next purchase. By completing the purchase, you signify your agreement to the new terms of Paid Services.

Refund Policy

You may cancel your purchase and receive a refund as long as you make your request for a refund within 30 days after your order is completed and you meet all other terms under the Refund Policy. Requests for refunds must be communicated in writing to us. We reserves the right to approve or deny refund requests made after 30 days at our own discretion.

How to submit a return request:

 

Before you begin, sign in to your VapeBFF account. If you do not have an account set

up with us, you’ll need to create one before proceeding.

1. Navigate to our Return Portaland verify your email address.

2. Select the order that you’d like to return.Please note, only orders placed within the last 30 days will be eligible to be returned.

3. Select the item(s) you would like to return. If you purchased more than one of the exact same item, please ensure that you have adjusted the return quantity to reflect how many of that item that you will actually be returning.

4. Review the details of your return for accuracy and submit your return request. You’ll instantly receive your shipping label and a gift card for the amount of your return, minus the cost of return shipping.

5. Download and print your shipping label,pack up your items in the packaging materials and box they came in, secure the shipping label to the box, and drop it off at your nearest post office.

6. Start shopping for a replacement instantly using the gift card code provided!Gift cards work the same as cash in our store. They can be combined with discount codes, they can be used toward the purchase of any item at VapeBFF, and they never expire! Start shopping now, and we’ll ship your order as soon as we see that your return has started making its way back to us.

Credit card refunds can be arranged by special request once your return has been received and inspected. Credit Card refunds can be issued only to the card used at the time of purchase.

*If a returned item is deemed used upon inspection, it is immediately destroyed. The used item cannot be replaced, a refund cannot be issued, and we will take action to prevent any future orders from that customer account.

Shipping Policy

• Discreet Packaging and Shipping

• • Here at VapeBFF, we understand our customer’s concern about privacy and discretion. Everything we ship will be through standard shipping boxes with no mention of _name of business_ on shipping labels.

• • However, “name of business,” will appear on your credit card statement. We cannot change this and apologize in advance for any inconvenience this may cause.

• • We reserve the right to add a signature requirement to any order at our discretion for security reasons. This is to prevent fraud and underage orders. We are very serious about preventing illicit orders.

• • We cannot guarantee arrival dates or times. While we try our best to prevent any delays, orders may be held up due to unforeseen circumstances.

Return and Change

• If your item arrives damaged or you suspect it may be defective, please do not return the item. Contact customer service immediately and we will be happy to assist you.

• We accept returns on all unused products within their original unopened packaging, up to 30 days after the order has been placed. If the product has been used, even just once, we cannot accept the return.

Modification

We may modify this Terms and Conditions to reflect changes to our service or for legal, regulatory, or security reasons. We will provide you with reasonable advance notice of any material modifications to the terms and the opportunity to review them, except that modifications addressing newly available features of the Site or modifications made for legal reasons may be effective immediately without notice. If you do not agree to the modified terms, you should discontinue your use of the Site.

Severance

If it turns out that a particular term of the Terms and Conditions is not enforceable for any reason, this will not affect any other terms.

No Waiver
If you fail to comply with the Terms and Conditions and we do not take immediate action, this does not mean that we are giving up any rights that we may have in the future.

Governing Law
All claims arising out of or relating to the Terms and Conditions will be governed by law of State of Illinois, and will be litigated exclusively in the federal or state courts of Cook County, Illinois, USA. You and VapeBFF consent to personal jurisdiction in those courts.

FAQ

How do you ship your packages?

Here at VapeBFF, we understand our customers’ concerns about privacy and discretion.  Every product we ship will be sent in plain cardboard boxes, with nothing to mark glass pipes or smokeware.  Our shipping labels do not say VapeBFF, and we do everything we can to ensure our packages are discreet.

As such, our packages are shipped to you in standard shipping boxes (Either a plain brown box or a USPS priority mail box). Nowhere on the outside of your package will you see the words ” VapeBFF”.  

The return address on the box will be VapeBFF.com.

However, VapeBFF will appear on your credit card statement. We cannot change this, and we apologize in advance for any inconvenience this may cause.

Do you require a signature on your packages?

VapeBFF reserves the right to add a signature requirement to any order at our discretion for security reasons. This is to prevent fraud and underage orders. We are very serious about preventing illicit orders.

We cannot guarantee arrival dates or times. While we try our best to prevent any delays, orders may be held up due to unforeseen circumstances.

Why are items on your store out of stock?

It’s embarrassing, really. But unfortunately we do run out of stock on items unexpectedly. Because every single glass piece we offer is hand blown, this leads to a long production time on some items. Rest assured though, items come back into stock daily!

Where do you ship from?

We utilize many different fulfillment centers around the USA to provide you with the widest selection of high quality accessories.

We ship using the most cost effective service for your specific area. Customers can opt to select a carrier by purchasing their preferred shipping, otherwise packages are shipped via our standard Free Shipping.

Tracking labels are sent out via email once the package is picked up by the post office. You can track the status of your order using our order tracking tool here.

How much does shipping cost? Where do you ship to?

We offer Free shipping for more than $105 purchase, less than $105 is $12.95 shipping ups ground.

What payment methods do you accept?

We accept all major credit cards: Mastercard, Visa, American Express, Discover Card.  We do not accept paypal – there are no exceptions to this. 

Do you accept pre-paid gift cards?

This one can get tricky. The short answer is no, but the long answer is yes! So, lets get technical!

Our payment capturing system relies heavily on your billing address in order to accept your funds. This address is where you would be receiving all of your credit statements, if this was a card issued by your bank. The vast majority of these prepaid cards have no billing address associated with them, so when you attempt to use a prepaid card in our system you might find that your payment was sent, but no order went through. This is because we couldn’t capture your funds that you authorized to send to us. The money sent in these false authorizations will be refunded after some processing time.

Just because some prepaid cards don’t have billing addresses doesn’t mean they are all lacking! Some prepaid gift cards have the ability to have a billing address assigned to the card. If you wanted to use a prepaid gift card with the VapeBFF then you definitely want to make sure your card has a billing address. Sometimes, payment processing can be a huge hassle, and here at VapeBFF, we are looking to make it as easy as possible for you!

Do you accept Paypal?

We do not accept Paypal due to their restrictions on tobacco, glass pipes and functional glass art. There are no exceptions to this, for Paypal has restrictions on all smoking products and accessories. Sorry ’bout the inconvenience.

Do you accept returns?

We accept returns on all unused products. If the product has been used, even just once, we cannot accept a return. No exceptions. Items to be returned must be reported within 4  (four) days of delivery. All returns are applicable for a restocking fee.

No matter what the reason is, sometimes you get something that you don’t want. If you want to return an item that you received, there are a couple things that you have to do first to help us out. We first need an email with some pictures of the item you received, just so we can verify that it is not broken and not used. From there we will get you a prepaid return label, to make the return process as cheap and easy for you as possible. Returns will only be accepted if exchanged through our customer service team, packages sent without our return label will not be accepted or refunded. 

What if my order breaks during shipping?
If an item is broken during shipping, we can only refund or replace the piece if it is completely unused. This policy also goes for pieces that are damaged or have manufacturing defects. Here at VapeBFF, we try very hard to ensure that all of our packages arrive safely. However, we realize that this does not always happen. When you first receive your package, inspect it first to make sure that it is in proper working condition. If there is something that is not satisfactory, take a photo immediately and send it to [email protected] with your order number and the photos. We will try to replace the broken item, or if that is not possible, we can offer a refund or exchange for the piece. Exchanges must be of equal value to the broken item. If there is a breakage during shipping, we must be informed of the break as soon as possible. Please inform us within 48 hours of the package arrival. We will not accept returns on broken items after the item has been used. There are no exceptions to this.

My Glass Broke!!
If you’re here reading this then it means somehow you’ve broken a piece. Don’t worry it happens! We can happily get you a replacement piece! We just have one stipulation if you intend on returning it. Whether or not the piece is broken, if the piece has been used then we cannot take it back. We have a strict policy about not accepting used pieces and we make 0 exceptions on that rule. Now, lets get down to business!

Did what you purchased arrive broken? Let me tell you from all of us here at VapeBFF that we are sincerely sorry for making you deal with that. It may look like everything is lost, but fear not we can help you! What we need from you are some pictures of the broken item. Just take a couple pictures of the broken item, your order invoice and any other pictures you think are necessary. Send all those pictures to [email protected]. What will happen is that we will be able to send you a replacement piece. On the off chance that we are not able to send you an exact replacement we can work out an arrangement to properly compensate you. Thanks!

Something is missing from my package!
If you find that something is missing from your package then you have come to the right place. For starters we are really sorry about that. We just need you to email us with what’s missing from the order, and from there we’ll search our order photos & videos for a discrepancy. If the photos or video show that we made a mistake we will make it right immediately, and you will be receiving a replacement shipment from us shortly. Always be sure to check your packaging and bubble wrap for missing items, sometimes smaller items can get misplaced in the unwrapping frenzy!

What if I choose to cancel my order?
If the package has already been shipped out, the order cannot be cancelled. If you are unsure about your purchase, please contact us beforehand so that we can help you select the best piece for your needs.

Freebies and Giveaway Disclaimer:
Please DO NOT send emails asking for free products or item giveaways. ALL item giveaways or freebies that we give out are done over our social media channels or the channels of our glassblowers. We frequently host giveaways and freebie contests via our Instagram, Tumblr, Facebook or other social media channels. This is the only location of free items or item giveaways, and emails asking for free products will be disregarded. We will NOT give away items via emails, no matter what. All coupon codes and discounts will be either posted on our website or in some instances, posted on partnering websites. Coupon codes and discounts must be entered upon checkout; coupon codes and discounts cannot retroactively applied.

When will you restock an item?
We get asked a lot when we’ll get certain items back in stock. Those restock times vary from piece to piece and from brand to brand. They will generally take about 2 – 3 weeks on any product. We might get some in faster at times but that can’t be guaranteed. You can email us if you have a question about a specific product. If you’d like to find out exactly the moment when items are restocked, you can head to our website. On the product page of the item you’re interested in there is a button that says “Notify me when it’s back.” Just click that and you’ll receive and notification the second that item returns to inventory.

However, some items will not be restocked. Items that will not be restocked are labeled as “one-offs” or “one of a kind” pieces. Pieces that are one of a kind will not be restocked, as they are unique pieces. For everything else, we restock as quickly as we can get the glass made. Keep in mind that our team is constantly at work to restock all items, so simply sign up for a notification and let us do all the hard work! We’ll send you an email or text message as soon as we get it back in stock.

How do I apply a coupon code?
When you go to checkout, you can apply your coupon code on the second page of the checkout process! On the first screen there will be the subtotal of your cart, and from there you can “proceed to purchase”. At the “proceed to purchase step” you should see two sides of the screen, the first page is the option to login to your VapeBFF account. We highly recommend creating an account with us, as this makes it easier to track your order and use our website features such as the returns manager. The other side of the screen is an overview of your order. On this side of the screen, you will see an “Apply discount code” in green lettering. Here you will click on the green lettering, and proceed to enter and apply your discount code. You are only able to apply ONE discount per cart order. Please note that discounts CANNOT be applied retroactively, so after you finish the checkout process you will not be able to go back and apply a discount once you have paid for your purchase, nor will customer service be able to provide a refund for the difference.

Our Shipping Team and Shipping Speeds
Please note that shipping speed does not include the processing time necessary for pulling and packaging orders. If placed before 10 am EST, the majority of orders are shipped the same day. Our shipping team works as hard as they possibly can to ship orders quickly, but during peak seasons and promotional events, average processing time may increase. Shipping times do not guarantee package arrival date.

Where is my order?
Trying to find your package? You can follow the link below to track your order.